General FAQ
What is The Enamel Library?
The Enamel Library is an Australia-based subscription service that will deliver you new Enamel Pins or Woodmarks once a month, or as a one off purchase if you prefer.
I also try to add new and special edition products to the store whenever possible- my range is always expanding!
What do subscribers get?
Subscribing delivers a monthly:
- Shelfie Pin - a hard enamel bookstack pin in themed booklet style backing card and a weatherproof vinyl sticker that fit the theme hint.
- Location Terrarium Pin- a Hard Enamel Pin inspired by a location from film, literature, mythology or popular culture on a themed location-specific backing card.
- Mini-Pin - a tiny (less than 3cm) enamel pin to fit the theme that is super wearable and adorable! Ships on a themed backing card.
- Woodmark - a bookshelf style woodmark featuring an extended version of the Shelfie pin art. Woodmarks are bookmarks made of thin and durable sustainably harvested timber.
You can subscribe for one monthly item or a combination, its up to you! It is worth noting that shipping prices should be the same whether you are subscribed for one or all. If you think your shipping price has calculated incorrectly, don't hesitate to reach out.
Your Enamel Library items will ship safe and sound in cute branded packaging.
How does subscribing work?
If you want to never miss a month, then subscribing is the answer! You will be automatically charged every month and then your item/s will be delivered to your chosen address.
Can I just order one?
Of course! On the product page, you can choose to subscribe or make a one-off purchase- although subscribing is a little cheaper. One-off purchases are great for seeing if you like it- you can always come back and subscribe the next month if you discover you cannot live without monthly deliveries.
Will they sell out?
That's definitely possible! Numbers are limited, and due to the variety of themes, it is impossible to predict how quickly they will run out. If a month is sold out, there will be another chance to subscribe or purchase the following month.
How often do orders dispatch?
Domestic orders ship weekly buy due to the ongoing effects of the pandemic, I am only able to dispatch international orders once a month in the same dispatch as monthly pins.
What if there is a problem with my order?
I try to make sure I always have everything perfect, but if I have made a mistake packing your order, please let me know and I can sort out a solution for you. Please note that I must be notified of packing errors or problems within 7 days of delivery date in order for me to fix it up. This includes if your item arrives broken or has a fault that I didn't notice.